With any luck, Aircall will be able to create an integration with your own applications fairly quickly.Īircall also offers a partner program to enrich the possible integrations and meet the expectations of a large number of customers. Zapier is a user-friendly web service that allows you to automate actions between different web apps you use every day. If your business solutions are not listed as integrating with Aircall, you can suggest the brand of sales reporting or CRM software you use. ![]() Productivity: Integromat, BlooBirds, Callingly, Intergratly, etc.Support: Freshdesk, Kustomer, Helpscout, etc.Data & Reporting: Zapier, Plecto, Segment, Toucan Toco, etc.CRM: Hubspot, noCRM, Monday, Pipedrive, etc.Sales automation: Salesforce, eDesk, Freshsales, SalesLoft, etc.This means transparency of your contact information, and simplifies your business management and customer relationship management.Īircall integrates with many business solutions, including That’s why Aircall integrates with your usual business management and CRM tools such as Hubspot, Salesforce and Zendesk with just a few clicks. You can thus ensure a better organisation of your sedentary sales force.Īircall understands that you already have your own work habits. You can use this opportunity to communicate silently with your agents to give them advice, without interrupting the communication. Managers can use this to reallocate resources to improve overall productivity.ĭuring a call, you can listen to measure the quality of the exchange. Aircall is a cloud-based call center that integrates with your CRM & Helpdesk software. Team leaders can identify success factors and easily detect areas for improvement.Īircall has a range of analysis tools, such as the Live Feed, which provides real-time information on contact centre activity. Use Zapier to connect 1,000+ apps with Callingly. These performance reports are accurate and easy to obtain. ![]() All these performances are centralised and can be consulted on a single dashboard. The indicators evaluated are the volume of calls, the rate of missed calls, waiting times, etc. With Aircall, you can measure the performance of your teams in real time and track their performance over time. They use HubSpot for less obvious purposes too, like capturing and storing customer consent for compliance and auditing. To enable this new feature, go to settings > channel settings > voice channels and toggle the box that says “Log calls on start without waiting for recording.Try Aircall Reporting & Supervision Analyse the performance of your calls They’ve integrated HubSpot with their internal customer data management system, Aircall, Zapier, and their SMS provider, allowing them to build a complete multi-touchpoint experience for their customers. You can also log Aircall calls from the beginning of a phone call and add internal notes throughout your call. Select the appropriate phone numbers that return from Aircall.Provide your Aircall credentials such as your Aircall API Token ID and API Token Secret.Under “Channel Settings”, select “Voice Channels”.Start by going to your Re:amaze Settings menu.Getting started with Aircall from Re:amaze is super easy. ![]() Incoming call recordings from Aircall will be marked as resolved conversations. Incoming voicemails from Aircall will be marked as Open and Unresolved conversations. Aircall is a cloud business phone system provider offering scalable call center features designed to improve the customer experience and streamline sales and support business processes. The two development teams at Re:amaze and Aircall are working together to enhance the integration so businesses can eventually make and take inbound calls directly within the Re:amaze dashboard! Customers that have phone numbers attached to their identities will automatically be associated to incoming Aircall recordings and Aircall voicemails. ![]() This partnership between Re:amaze and Aircall brings you the ability to bring in Aircall call recordings and Aircall voicemails directly into your Re:amaze dashboard. Integrating Aircall with Re:amaze enhances your ability to provide seamless customer service alongside your other channels such as live chat, email, social media, SMS/MMS, and FAQ.
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